BiFlexio Hub
Support and security
You can contact support for access issues, operation of the admin app, privacy, account deletion, security, data management or reports of possible unauthorized access relating to SC Personal Training.
Email gymadmin.app@gmail.comInformation to include
Include the administrator account email, SC Personal Training as gym name and a short description of the issue. If the request concerns privacy or personal data, specify the right you want to exercise, such as access, rectification, deletion, restriction, portability, objection or withdrawal of consent.
What not to send by email
Do not send passwords, recovery codes, API keys, health documents, certificates, full client lists or other data that is not necessary. If additional verification is required, support will indicate a more appropriate channel or procedure.
Security reports
If you suspect unauthorized access, lost credentials, permission errors or accidental exposure of data, contact support as soon as possible and include the date, time, account involved and a description of the event. Reports are assessed so that containment measures can be adopted and, if necessary, the controller and competent authorities can be informed.
Privacy requests
Requests relating to client data are normally handled by Carino Simone / SC Personal Training acting as data controller. Technical support may assist in fulfilling requests and locating data within BiFlexio systems.